Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Placino Technologies LLC ("Placino," "we," "us," or "our"). By accessing or using our website at www.placino.com (the "Website") or any of our products, services, or platform (collectively, the "Services"), you agree to be bound by these Terms.

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

Placino provides a self-hosted data clean room platform that enables organizations to collaborate on data analysis while maintaining privacy and regulatory compliance. Our Services include the Placino platform software, documentation, APIs, support, and any related tools or features we make available.

Placino is deployed on the customer's own infrastructure. We do not host, store, or have access to data that customers process within their self-hosted Placino instances. Customers retain full ownership and control of their data at all times.

3. Account Registration

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately at security@placino.com if you suspect any unauthorized access to or use of your account.

4. License and Usage Rights

4.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, Placino grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with the applicable subscription plan and documentation.

4.2 Restrictions

You agree not to:

• •Copy, modify, distribute, or create derivative works of the Services, except as expressly permitted
• •Reverse engineer, decompile, or disassemble any part of the Services
• •Sublicense, sell, resell, lease, or otherwise transfer your rights to the Services
• •Use the Services for any unlawful purpose or in violation of any applicable laws
• •Attempt to gain unauthorized access to the Services or related systems
• •Remove or alter any proprietary notices or labels on the Services

5. Intellectual Property

All intellectual property rights in the Services, including but not limited to software, code, designs, trademarks, logos, documentation, and content, are and shall remain the exclusive property of Placino Technologies LLC or its licensors. These Terms do not grant you any ownership rights in the Services.

You retain all rights in your data. Placino does not claim ownership of any data you process through your self-hosted Placino instance.

6. Fees and Payment

Certain features of our Services require payment of fees as set forth in the applicable order form or subscription agreement. All fees are quoted in US Dollars unless otherwise specified. You agree to pay all applicable fees in accordance with the payment terms specified at the time of purchase.

Unless otherwise stated, fees are non-refundable. We reserve the right to modify our pricing with reasonable notice. Price changes will not apply to existing subscription terms unless mutually agreed upon.

7. Free Trial

We may offer a free trial period for our Services. During the trial, you may use the Services subject to any limitations specified. At the end of the trial period, your access to the Services will terminate unless you subscribe to a paid plan. We reserve the right to modify or discontinue free trials at any time.

8. Service Availability and Support

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. Since Placino is a self-hosted platform, service availability depends on the customer's infrastructure and deployment configuration.

Support is provided in accordance with the support plan included in your subscription. We may perform maintenance that could temporarily affect access to certain features, and we will endeavor to provide advance notice of scheduled maintenance.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. As a self-hosted platform, Placino does not access or process data within customer-deployed instances. Customers are responsible for compliance with applicable data protection laws regarding data they process in their Placino environments.

For customers subject to GDPR, CCPA, HIPAA, or other data protection regulations, we offer Data Processing Agreements (DPAs) upon request.

10. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Neither party shall disclose the other party's Confidential Information to any third party without prior written consent, except as required by law.

11. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

Placino does not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLACINO TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO PLACINO DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

You agree to indemnify, defend, and hold harmless Placino Technologies LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

14. Termination

Either party may terminate these Terms at any time by providing written notice to the other party. We may suspend or terminate your access to the Services immediately, without prior notice or liability, if you breach any provision of these Terms.

Upon termination, your right to use the Services will cease immediately. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the regulations of the Dubai International Financial Centre (DIFC), without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the DIFC Courts in Dubai, UAE.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Placino regarding the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

The failure of Placino to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. Placino may assign these Terms without restriction.

16.5 Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, government actions, or internet service disruptions.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our Website and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms of Service, please contact us: